How do I measure my wrist and know what size I wear?

In the description of each product there is a measurement guide for you to choose the right size, but we made a special page with every step by step so you can know your wrist measurement, just click  HERE .

Do you have warranty?

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Accessories are warranted for 30 days against manufacturing defects. To find out more, just click HERE

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What are the shipping options for my product?

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On the checkout page, after filling in the address data, you will go to the delivery method , where you will have 2 shipping options:

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(Shipping to address in your state capital)  

or  

( Shipping to addresses in cities in the interior/coast of your state)

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Pay attention if your location is in the capital of your state or in cities in the interior or coast that are not part of the capital and choose the shipping option. Any questions don't hesitate to ask us.  

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What are the lead times from purchase to delivery?

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After your purchase is approved, we will make and pack your product(s). This step can take up to two business days.

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How do I track my order?  

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Once the order is shipped, we will send you the tracking code, you can track it by  HERE ,  or through the Post Office website.  

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I made the payment and it was rejected, what should I do?  

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Communication failures can happen at your credit provider, so we can also send you a link via Pagseguro, boleto, PIX or account for deposit.

What care should I take with the parts? ​

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We made a page with care tips for you to give your accessory a long life. Just click HERE.

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How much costs the shipping?

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When finalizing the cart order, simply enter your address data for shipping to be calculated and automatically entered. Remembering that in purchases from R$ 250,00 shipping is free! To learn more about shipping and

deliveries, click HERE .

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Does Dewald offer gift wrapping?

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The accessory will come in an exclusive raw cotton packaging,  It's a charming gift bag. Images are on the purchase page.

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How do I find out the composition, measurement and details of a product?

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Each item available on the website has realistic photos and a complete description indicating its composition and measurements. If you can't find any important information, don't hesitate to ask us.

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Where can I find Dewald products?

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For now we are just an online store. Didn't find Dewald where you'd like? Send your suggestion to: oladewald@hotmail.com.

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I want to sell the accessories in my shop, barbershop or studio. How do I do?

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visit  our Partnership page and learn more. Click Here.

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Does Dewald deliver all over Brazil? And abroad?

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Yes, we deliver nationwide and internationally too!

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How do I request an exchange/return of a product purchased in the online store?

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Go to page  Warranty and return  to know more details.

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I didn't buy directly from the site and I need to make an exchange. Who should I speak to?

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In this case, the exchange must be requested exclusively at the place where the product was purchased.

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Is my personal information kept confidential?

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When you place an order, we collect the data necessary to process and complete your purchase and enable us to send you updates, such as confirmation of delivery.

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Your account is protected by a personal password that can be changed directly from the My Account page. If you have any questions about security, talk to us or click HERE.

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How long does it take for payment to be cleared and how does installment payment work?

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Visit the Payments page for more details.

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